Installation Freshdesk integration step 2

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Step 2: How do you perform the configuration in Xelion?

  1. Go to the SmartXPS environment and log in with your Samson IT Xelion services account. If you do not have a account yet, click here.
  2. Click on the “add application” button in the left menu.
  3. Under CRM links, search for Freshdesk and click on the “configure now” button.
  4. Enter the following for the Freshdesk URL: https://companyname.freshdesk.com/, with your own company name.
  5. Enter the API key from step 1.
  6. Then click on the save button.

Congratulations, Xelion is now linked to your Freshdesk application.