Zendesk VoIP integration with Xelion

Zendesk develops user-friendly customer service software that grows with your company. Samson IT has developed a link between Xelion and Zendesk Support. This link offers a new possibility for Zendesk support users to link smartly with Xelion. The Samson IT solution thus offers an alternative to Zendesk Talk that automates work for call center employees. Employees can benefit from all the benefits that Xelion offers.

What are the benefits of Zendesk?

Integrated customer support

n

Knowledge base and smart self-service

v

Live chat and messaging

Call center software

Analysis and reporting

Salesforce automation

What options does the Zendesk integration with Xelion offer?

Call directly from Zendesk

Create a direct ticket in Zendesk

Automatically save call recording with ticket

Links direct ticket to existing customer

Works on Windows and Mac

(Click-to-dial does not work with Mac)