Zendesk VoIP integration with Xelion

Zendesk develops user-friendly customer service software that grows with your company. Samson IT has developed a link between Xelion and Zendesk Support. This link offers a new possibility for Zendesk support users to link smartly with Xelion. The Samson IT solution thus offers an alternative to Zendesk Talk that automates work for call center employees. Employees can benefit from all the benefits that Xelion offers.

What are the benefits of Zendesk?

Integrated customer support


Knowledge base and smart self-service


Live chat and messaging

Call center software

Analysis and reporting

Salesforce automation

What options does the Zendesk integration with Xelion offer?

Call directly from Zendesk

(Only works with a Third-Party plugin)

Create a direct ticket in Zendesk

Works on Windows and Mac

(Click-to-dial does not work with Mac)

Links direct ticket to existing customer