Zendesk VoIP integration with Xelion
Zendesk develops user-friendly customer service software that grows with your company. Samson IT has developed a link between Xelion and Zendesk Support. This link offers a new possibility for Zendesk support users to link smartly with Xelion. The Samson IT solution thus offers an alternative to Zendesk Talk that automates work for call center employees. Employees can benefit from all the benefits that Xelion offers.
What are the benefits of Zendesk?
Integrated customer support
Knowledge base and smart self-service
Live chat and messaging
Call center software
Analysis and reporting
What options does the Zendesk integration with Xelion offer?
Call directly from Zendesk
Create a direct ticket in Zendesk
Automatically save call recording with ticket
Links direct ticket to existing customer
Works on Windows and Mac
(Click-to-dial does not work with Mac)